Reference

What You Agree to When You Use warungslo

Our legal framework covers account registration, wallet usage through DANA, OVO, and GoPay, data handling, and the conditions under which access is available where local law in Indonesia permits. These terms are written to be read — not buried in jargon.

Account TermsData & PrivacyDANA · OVO · GoPay Wallet RulesRegional EligibilityContact Rights
warungslo What You Agree to When You Use warungslo
HOW WE HANDLE THIS

Data, Security and Your Account Rights

We have structured our account and data practices around what Indonesian users actually need: clear wallet verification, secure login, and a straightforward path to request or remove your data. Here is how each area works in practice.

Account Security Login uses OTP verification sent to your registered number. We do not store raw passwords. Session tokens expire automatically when you close the app or browser tab.
Data Handling We collect only what is needed for account operation: your name, contact details, and transaction history. Wallet data from DANA, OVO, or GoPay is used solely for payment verification.
Cookie Policy We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences in your browser settings at any time.
Data Retention and Removal Account data is held for as long as your account is active and for a standard period after closure. You can request deletion through the Account Portal; we respond within a reasonable timeframe.
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

For account disputes, data requests, or questions about how these terms apply to your wallet or region, you can contact us through the channels below. Our support team handles legal queries alongside general account help — you do not need a separate form to raise a policy concern.

Live Chat Open the chat widget from any page while logged in. Describe your legal or account concern and our team will escalate it to the right handler.
Email Support Send your query to our support address found in the account portal. Include your registered email and wallet type — DANA, OVO, or GoPay — for faster routing.
Account Portal Log in, go to Account Settings, and use the Help section to submit a formal data-access or policy request. Responses are tracked and timestamped.

Common Questions About Our Legal Terms

These are the questions we actually get from account holders about their rights, their data, and how our terms work alongside local payment methods in Indonesia.

No. The same account terms apply regardless of which wallet you use. Wallet-specific rules from DANA, OVO, or GoPay are separate and governed by those providers directly.

Access depends on local law and is available only where local regulations permit. We recommend checking your local eligibility before registering an account.

Log in, go to Account Settings, and submit a data-access request via the Help section. We will compile and send your data summary to your registered email address.

Your data is retained for a standard period after account closure in line with our data-retention policy, then removed. You can request early deletion through the Account Portal.

No. We notify you by registered email before any material change takes effect. Continuing to use your account after that notification means you accept the updated terms.

Reach us via live chat or email through the account portal. Legal and data concerns are escalated beyond standard support and handled separately with a written response.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.